The use of services or the contracting of products with the company Cien por Cien Natural, S.L. (hereinafter, the “Company”) implies full and unreserved acceptance of the general conditions published at the time the customer, user or buyer (hereinafter, the “Customer” or the “Customers”) contracts the products and/or services offered by the Company.
- Acceptance and availability of the General Contracting Conditions
By accepting these general conditions (hereinafter, the “General Conditions”), the Customer declares to have full capacity to contract, as well as to have read and accepted these General Conditions. The General Conditions regulate the legal relationship that results from the contracting processes carried out between Clients, either directly or by telephone, or through the website located at the URL owned by the Company (www. cienporciennatural.com, hereinafter, the “Web”). Customers accept the General Conditions from the moment they use or contract the service or purchase any product from the Company through any of the indicated means.
- Applicable rules
These General Conditions are subject to the provisions of Law 7/1998, of April 13, on General Contracting Conditions, to RDL 1/2007, Consolidated Text of the General Law for the Protection of Consumers and Users, to Royal Decree 1906/1999, of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions, European Regulation 2016/679 and Organic Law 3/2018, on the Protection of Personal Data, Law 7/1996, of January 15 of Retail Trade Regulation amended by Law 47/2002, of December 19, as amended by L1/2010 of March 2, and to Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
- Modification of the General Conditions
The Company may modify the General Conditions by notifying Customers sufficiently in advance, in order to improve the services and products offered at all times (hereinafter the “Products”). By modifying the General Conditions set out on the Companys website, this duty of notification shall be understood to have been fulfilled.
- Description of products and services
Information about the Products offered by the Company through the Web or its various catalogs can be modified or deleted at any time by the Company. In the same way, the Company is not responsible for any inaccuracy, spelling or graphic error that the Website may contain. Their presentation on the Web does not imply the availability of the Products for immediate sale.
The content and information in the advertising, on the Web or in the various publications issued by the Company in relation to the Products do not constitute opinions or medical advice in any case, since it is exclusively a service offered for informational purposes and extracted from materials already published. In addition, the information contained in the Web cannot be considered under any circumstances as a substitute for a prescription, treatment or medical diagnosis, with respect to any ailment and its treatment.
- Buy
The Customer will formalize their order by phone, fax, email or website. This communication will be considered a contract for the purposes of the provisions of article 23 of Law 34/2002 (understood as concluded at the registered office of the Company).
- Returns and complaints
Returns will only be accepted in the event of a manufacturing defect in the Products, and returns are accepted only for Products with their original packaging and condition.
Claims for damaged or defective products will only be accepted within four (4) business days after receiving the order, notifying it by e-mail to orders @cienporciennaural or fax to CIEN POR CIEN NATURAL, S.L. fax number 91 386 35 93, indicating the invoice number, shipping number of the delivery note, items and quantities.
- Price and method of payment
The price is as indicated in the current list of recommended prices, in accordance with art. 13.1 of Trade Law 7/1996. Typographical errors are not considered binding, the default being the price indicated on the invoice. The customer undertakes to pay according to the agreed payment method. The Customer waives any revocation and/or return rights that may apply to him in accordance with articles 33, 34 and/or 37 of Law 16/2009, of November 13, on Payment Services, and is obliged to notify his payment service providers of such waiver.
- Deliveries
The Products will be delivered to the delivery address established at the time of the order. Shipments will be made through the transport company SEUR, unless the parties agree on another delivery system.
- Applicable Legislation and Competent Jurisdiction
These General Conditions will be governed and interpreted in accordance with Spanish Laws. The parties submit to the courts and tribunals of Madrid, Spain, for the resolution of conflicts and with the waiver of any other jurisdiction .
Date of last update: January 03, 2018